Shipping policy

  1. Introduction
    Thank you for shopping with THISTLE RIDGE SUPPLY LLC. We are dedicated to sending your consumer electronics items to you safely, fully functional and within a practical delivery window.

  2. Order Processing Time
    All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays.

  3. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays.
  4. Shipment Confirmation and Order Tracking
    Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Tracking details typically become available within 24-48 hours after shipment is scanned by the courier.

  5. Incorrect Address Disclaimer
    Please ensure that your shipping address is accurate and complete at checkout. THISTLE RIDGE SUPPLY LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply.

  6. Lost or Damaged Packages
    Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will review the situation and work to resolve the issue as quickly as possible.

  7. Electronics Usage Notice
    Please operate and store your electronic products following the usage guidelines included with each unit. THISTLE RIDGE SUPPLY LLC is not responsible for malfunctions or harm caused by improper operation, unauthorized disassembly, incorrect power supply or misuse of the products.

  8. International Shipping and Customs Notice
    For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us:
    Trade Name: THISTLE RIDGE SUPPLY LLC
    Email: contact@silvanwear.com
    Business address: 310 Chestnut St, Berea KY 40403, United States
    Phone Number: +1 4284459118